Removals France Service Terms and Conditions
These Terms and Conditions set out the basis on which Removals France provides removal and relocation services for customers arranging moves between the UK and France. By making a booking, requesting a quotation, or allowing the service to proceed, the customer agrees to be bound by these terms. They are intended to be clear, practical, and fair, and they should be read alongside any written quotation, booking confirmation, inventory, or service note issued by us. If there is any inconsistency between a quotation and these terms, the quotation will apply only to the extent that it expressly varies the relevant point.
In these terms, references to ???we??�, ???us??�, and ???our??� mean the removals provider operating under the Removals France service name, and references to ???you??� or ???the customer??� mean the person, business, or representative who enters into the contract. Where the service is booked on behalf of another person, the party making the booking confirms that they are authorised to act for the owner of the goods and to accept these terms on their behalf. The service may include domestic removals, packing, loading, transport, unloading, storage arranged as part of the move, and related handling tasks, subject always to the agreed scope.
These terms are designed for a professional removals service and should not be treated as a guide or advisory note. They do not create any obligation to provide services beyond those specifically agreed in writing. Any special instructions, fragile-item handling, access concerns, parking restrictions, timed arrivals, customs support, or extra-manpower requirements must be agreed in advance. Failure to disclose material information may affect pricing, timing, insurance arrangements, or the ability to complete the move safely.
Booking Process
A booking is only confirmed when we have issued written acceptance, which may take the form of an email confirmation, a signed quotation, or another clear written agreement. A quote is usually based on the information you provide about the volume of items, pickup and delivery addresses, access conditions, dates, and any special requirements. If the details change after the quotation is issued, we reserve the right to revise the price, resources, or schedule. A quotation is not a final booking unless and until we confirm availability and you accept the stated terms.
Before the service starts, you must provide accurate and complete information about the goods to be moved, including any items that are unusually heavy, awkward, valuable, fragile, hazardous, or subject to legal restrictions. You must also tell us about access limitations, stairways, lifts, narrow roads, vehicle restrictions, parking limitations, and any building rules that may affect the job. If we discover on arrival that the information provided was incomplete or inaccurate, we may make additional charges, alter the service scope, or refuse to carry out part of the work if it would be unsafe or impractical.
We may use subcontractors, partner carriers, or associated teams to perform any part of the service, while remaining responsible for the overall coordination of the agreed move. We may also request proof of identity, address, ownership, or authority to release goods if required for security, fraud prevention, or compliance. The customer remains responsible for ensuring that all items are ready for collection at the agreed time and that the premises are accessible. Delays caused by waiting time, missing instructions, or unavailable access may incur additional charges.
Payments, Charges, and Invoicing
Prices are based on the information available at the time of quotation and may be fixed, estimated, or subject to final adjustment depending on the service arrangement. Unless stated otherwise in writing, all charges are exclusive of any applicable taxes, tolls, congestion charges, parking fees, ferry costs, customs-related expenses, storage fees, and any special handling costs. If the job takes longer than expected because of circumstances outside our control, such as poor access, extra items, or delays in loading or unloading, we may apply reasonable additional charges.
Payment terms will be set out in the quotation or invoice. We may require a deposit to secure the booking, with the balance due before collection, on delivery, or within a stated period after invoicing, depending on the agreed service. Time for payment is essential. If payment is not made on time, we may suspend the service, retain goods lawfully where permitted, apply interest or late-payment charges to the extent allowed by law, and recover reasonable costs associated with collection or enforcement. Any discounts or promotions apply only where expressly stated and may be withdrawn if the booking is amended.
If the customer requests changes after a booking is confirmed, including alterations to dates, locations, inventory, or service type, we may revise the pricing to reflect the updated work. Any estimate given for the move is based on the assumptions provided and should not be treated as a guarantee where the actual service differs materially. Where currency conversion is relevant, the method and rate of conversion may be specified in the invoice or quotation. 
We are not responsible for bank charges, card issuer fees, or exchange-rate movements unless we expressly agree otherwise.
Cancellations, Rescheduling, and Customer Obligations
You may request cancellation or postponement in writing. Any deposit paid may be non-refundable or partially refundable depending on the stage of preparation, the notice given, and any costs already incurred. If you cancel close to the service date, or if a vehicle, crew, or storage allocation has already been reserved, we may charge a cancellation fee that reflects our reasonable losses. The amount charged will depend on notice period, labour commitments, and third-party costs already committed on your behalf.
If you wish to reschedule, we will try to accommodate a new date, but we cannot guarantee availability. Where a move is postponed because of customer delay, incomplete paperwork, property readiness issues, or access problems, additional charges may apply. We may cancel or suspend the service if you fail to pay sums due, if the goods are not ready, if the premises are unsafe, or if the move would involve a breach of law or an unacceptable risk. In such cases, any unused time or travel already incurred may still be chargeable.
You are responsible for ensuring that items are properly packed unless packing has been expressly included in the service. Where packing is included, you must still tell us about vulnerable items, and you must remove or secure loose contents where appropriate. You should keep essential documents, medicines, keys, and irreplaceable items with you rather than loading them with the shipment. We may decline to carry items that are prohibited, unlawful, dangerous, or unsuitable for transport. This includes, without limitation, explosives, unstable chemicals, illegally held goods, or items that could damage other property.
Liability and Risk
We will take reasonable care in handling goods and providing the service, but our liability is limited to the extent permitted by law. Unless otherwise agreed in writing, we are not responsible for pre-existing damage, wear and tear, ordinary movement in transit, latent defects, inadequately packed goods, or loss arising from the customer???s failure to provide accurate information or suitable access. Any claim must be supported by evidence and reported promptly in accordance with the claims procedure stated in the booking documents or invoice.
Where we are legally liable for loss or damage, our liability may be limited to the repair cost, replacement value, or an agreed insurance limit, subject to the applicable terms of carriage or insurance arrangement. We shall not be liable for indirect or consequential losses, including loss of profit, missed deadlines, missed travel, or inconvenience, except where such exclusion is prohibited by law. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.
Customers are encouraged to obtain suitable insurance for items of high value, sentimental value, or special risk. If cover is provided through us or through a third party, the scope, exclusions, and claims process will be governed by the relevant policy conditions. The customer remains responsible for declaring items of exceptional value or unusual nature before the move begins. Failure to declare such items may affect cover. Risk in the goods may pass at different times depending on the arrangement, but legal title remains with the owner at all times unless otherwise agreed.
Waste Regulations, Disposal, and Prohibited Items
If the service includes disposal, clearance, or removal of unwanted items, the customer must clearly identify which goods are to be removed and confirm that they are authorised to dispose of them. We will only remove or discard items in accordance with applicable waste regulations and only where such work has been agreed in advance. We may refuse to remove materials that are hazardous, contaminated, restricted, or otherwise unsuitable for standard disposal. Charges may apply for segregating, handling, or transporting waste separately from the main removal load.
The customer must not place hazardous waste, paints, oils, gas bottles, asbestos, clinical waste, batteries requiring special handling, or other regulated materials into the general removal shipment unless we have expressly agreed to transport them and lawfully can do so. Where waste is collected, the customer may be asked to provide declarations or documentation confirming the nature and ownership of the items. We may hand over such items only to licensed facilities, authorised carriers, or approved disposal routes as required by law. Any costs associated with lawful disposal, documentation, or extra labour will be chargeable if not already included.
If we reasonably believe that goods or waste present a legal, environmental, or safety issue, we may decline to move them, isolate them, or terminate the service in respect of those items. The customer will remain responsible for any fines, claims, or costs arising from inaccurate descriptions, undeclared waste, or unlawful disposal instructions provided by the customer. The service is not intended to support illegal dumping or evasion of waste duties. All disposal activity is subject to the principle that waste must be handled responsibly, transparently, and in compliance with the governing regulations applicable to the journey and end destination.
Delays, Force Majeure, and Governing Law
We will use reasonable efforts to meet agreed dates and times, but move dates may be affected by weather, traffic, border checks, ferry disruption, industrial action, road closures, accidents, legal restrictions, or circumstances beyond our control. We are not liable for delays caused by force majeure or other events outside our reasonable control. If such an event occurs, we may reschedule, alter the route, provide an alternative vehicle or crew, or suspend the service until it is safe and practicable to continue. Reasonable extra costs arising from customer-requested changes during a delay may be charged.
We may also suspend or terminate the service if continuing would place staff, the public, property, or goods at risk, or if doing so would require us to breach a law or regulatory requirement. If a move is interrupted, we will use reasonable care to secure the goods, but we are not responsible for events beyond the level of control reasonably expected in the circumstances. Any force majeure event does not affect payment for services already completed, materials already used, or non-cancellable third-party costs already incurred.
These terms and any dispute or claim arising from them shall be governed by and interpreted in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where applicable law requires otherwise. If any provision of these terms is found unenforceable, the remaining provisions will continue in full force. No failure or delay in enforcing a right shall operate as a waiver of that right. The latest accepted written version of these terms will apply to the relevant booking, and no verbal statement will override them unless confirmed in writing by an authorised representative.
By proceeding with a booking, you confirm that you have read, understood, and accepted these Removals France terms and conditions, including the provisions relating to booking, payment, cancellation, liability, waste handling, and governing law. These terms are intended to provide a clear framework for a professional cross-border removals service and to allocate responsibility fairly between the parties. They are not a substitute for specific written agreement where special circumstances apply, and any bespoke arrangement must be recorded in writing to be effective.